Night Audit Supervisor

Columbia Hospitality•Kenmore, WA

3d•Onsite

About The Position

The Night Audit Supervisor oversees the day-to-day night operations of the property, including front desk operations, financial reconciliation, and reporting. This role ensures that all front office activities and services meet or exceed established standards and goals, while maintaining the confidentiality of guest information and hotel data. The supervisor will assist guests, team members, and vendors during their shift, maintain a safe and secure environment, and respond to and resolve guest issues. They will also communicate regularly with all departments to keep staff informed of updates and changes, and ensure the hotel's image is maintained through professional appearance and organized common areas.

Requirements

Strong driving record
Ability to drive a manual transmission, parallel park, other technical driving skills
Strong verbal communication skills required
Must have valid driver license; annual MVR report review
Minimum 1 year hospitality experience required
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Strong written and verbal communication skills required
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

2 year hotel/clerk experience strongly preferred.
bi-lingual skills preferred (English/Spanish).

Responsibilities

Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and work to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations.
Parks and retrieves guest cars in a safe manner and in accordance with Lodge standards.
Escorts incoming and outgoing Lodge guests to and from rooms, assists with luggage and offers information pertaining to available services and facilities of the Lodge, points of interest and entertainment attractions.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Delivers suitcases, packages and documents as requested.
Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
Assists in de-icing of pavement, sidewalks, and other areas as applicable.
Removes ice from guests’ windshields, provides umbrellas as necessary.
Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.

Benefits

Hourly pay rate: $27
Get Paid Daily (Make any day payday)
Paid Time Off & Holiday Pay
Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks
Task Force Work Opportunities
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
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