Temporary Night Audit Supervisor

Hersha Hospitality Management LP • Boston, MA

1d • Onsite

About The Position

This is a temporary Night Auditor Supervisor position. The role involves balancing revenue and settling accounts nightly, maintaining files, and resetting the system for the next day of operations while also performing Guest Service Agent tasks and duties. This position has a potential career path towards Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager.

Requirements

• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• 1 to 3 years of related experience.

Nice To Haves

• High School diploma or equivalent preferred.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working same shift.
• Audit and reconcile cashiers.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests/in out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED