Night Audit Supervisor

Crescent Careers•Honolulu, HI

1d•Onsite

About The Position

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu Hotel & Spa, we invite you to embrace adventure and embark on a journey beyond the ordinary. At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to, and proud of, the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do! We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, we celebrate you, and we cheer you on as you shine bright in your career journey. Whether it’s our health & wellness programs, best-in-class learning and development, or our travel discounts that “feed your inner explorer,” we work hard to create and deliver on what you need. Join us where You Belong. We Care. Shine Bright.

Requirements

Previous hotel Front Desk or Night Audit experience preferred.
Strong understanding of hotel operations and night audit procedures.
Excellent customer-service and communication skills.
Strong attention to detail and accuracy with financial transactions.
Ability to work independently with minimal supervision.
Ability to handle multiple responsibilities and unexpected situations during overnight hours.
Computer and hotel property-management system experience preferred.
Ability to work overnight shifts, weekends, and holidays as required.

Responsibilities

Independently perform the nightly hotel audit and reconcile daily room revenue, payments, taxes, adjustments, and financial transactions.
Review and verify occupancy, room rates, guest accounts, cashier activity, and daily revenue reports for accuracy.
Identify and resolve discrepancies involving guest folios, payments, room charges, and accounting records.
Handle overnight front-desk operations, including check-ins, check-outs, reservations, room assignments, and guest requests.
Provide professional and courteous service to guests while addressing complaints, special requests, and concerns throughout the night.
Serve as the primary overnight contact for guests and respond appropriately to emergencies and unexpected situations.
Monitor hotel security and safety during overnight hours and follow established emergency procedures.
Maintain accurate cash handling and ensure all front-desk transactions are properly balanced and recorded.
Prepare daily night audit, occupancy, revenue, and operational reports for management.
Review arrivals, departures, VIP guests, room status, special requests, and other important information to ensure a smooth transition to the morning shift.
Communicate important guest concerns, maintenance issues, incidents, and outstanding operational matters to management and the incoming shift.
Coordinate with other hotel departments or on-call management when assistance is required.
Maintain accurate overnight logs, reports, and documentation.
Ensure hotel policies, procedures, and service standards are followed during the overnight shift.
Exercise sound judgment and make appropriate operational decisions independently when management is not physically present.
Maintain confidentiality of guest information, financial records, and hotel business.
Assist with general front-office and hotel duties as needed to support smooth overnight operations.