Hotel

IMG Academy•Bradenton, FL

6d•Onsite

About The Position

Responsible for overnight hotel operations, ensuring accurate financial reporting, guest services, and security of the property during night hours. This position combines front desk responsibilities with accounting oversight.

Requirements

High School diploma or equivalent required.
Proficiency with Hotel operating systems and accounting software is preferred
Excellent customer service and communication skills
Strong problem-solving abilities
Ability to work independently and efficiently with minimal supervision

Nice To Haves

Previous experience in hotel night audit is preferred

Responsibilities

Perform nightly audits of all hotel’s financial transactions, ensuring accuracy in reports, postings, and reconciliations
Act as the primary point of contact for guest needs and inquires overnight, from resolving issues to handling special requests
Coordinate guest routing, review and finalize room assignments, and ensure systems are properly organized before morning shift arrives
Collaborate with Front Desk morning shift to address outstanding items from the night audit and communicate any pertinent information to ensure exceptional guest service
Check guests in and out, answer phones, and assist with various guest needs throughout the night
Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
Answer guest inquiries about hotel service, facilities, hours of operation, restaurants, transportation and entertainment
Protect confidential guest and proprietary information in accordance with company policies
Handle guest challenges in a friendly and courteous manner
Other duties as assigned by management