Hotel Housekeeper, USC Hotel

University of Southern California•Los Angeles, CA

7d•Onsite

About The Position

USC Auxiliary Services is a large division at The University of Southern California focused on making a difference for students, athletes, faculty, staff, and guests. Through innovative services, their business units collectively create the best USC experience. The USC Hotel, owned and operated by USC, offers a modern and convenient place to unwind with 240 guest rooms and event space. Following a recent multi-million dollar renovation, the hotel features luxurious accommodations. We are seeking a Hotel Housekeeper to join our rapidly growing team at the USC Hotel. At the USC Hotel, we focus on creating an exceptional experience for our guests from the moment that they walk in our doors. This begins with you! As a Housekeeper, you will ensure we are welcoming our visitors in a warm, clean, and friendly environment. Our guests will rely on your knowledge of the hotel and its procedures, and we are confident that you will provide them the best USC experience.

Requirements

Some knowledge of housekeeping trade
Knowledge of all cleaning standards and methods, materials, and equipment
Knowledge of and compliance with the operation of all mechanical cleaning equipment
Proven customer service experience
Ability to effectively communicate in English
Ability to lift up to 30 lbs.
Presents oneself professionally, in line with higher education environment
Demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.
Minimum Education: Less than high school
Minimum Experience: 2 years
Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Some knowledge of housekeeping trade.
Knowledge of all cleaning standards and methods, materials, and equipment.
Knowledge of and compliance with the operation of all mechanical cleaning equipment.
Proven customer service experience.
Ability to speak and write in English.
Ability to lift a minimum of 30 lbs.
Demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Nice To Haves

High School Diploma not required
High School Diploma
Knowledge of standard cleaning chemicals
Ability to oversee student, temporary, and/or resource workers
Experience in fast-paced hotel environment

Responsibilities

Perform standard housekeeping procedures.
Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.
Maintain cleanliness of assigned facilities.
Ensure that housekeeping standards are met.
Follow procedures for team cleaning and self-inspecting program.
Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met; report any problem areas to the supervisor.
Shampoo carpets, strip and wax floors throughout the hotel.
Notify guest services (front desk) when service is complete so rooms may be sold.
Report any room unable to be serviced within appropriate time standards to supervisor.
Provide customer service to faculty, staff, students, and guests.
Respond to requests from guests, supervisors or management in a timely and efficient manner.
Maintain friendly, helpful demeanor.
Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner.
Report needed repairs of unsafe conditions to supervisor.
Inform supervisor of malfunctioning equipment.
Organize and maintain neat linen carts and supplies according to department standards.
Stock floor storage rooms to required levels.
Assist with heavy items such as mattresses and soiled linens.
Deliver linens and necessary supplies as needed.
Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
Maintain security of equipment, keys, and supplies issued each day.
Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.
Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.
Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles.
The University reserves the right to add or change duties at any time.