Night Audit/Overnight Guest Experience

AutoCamp- Nature's Boutique Hotel•Town of Saugerties, NY

19h•Onsite

About The Position

AutoCamp is seeking a Front Desk Night Auditor to be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis. AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Requirements

Ability and Comfort in Working with Cloud Based Applications
Strong Relational Skills
Thoroughness and an Attention to Detail
Excellent and Attentive Customer Service
Must be a MacGyver, and able to find solutions when issues arise.

Nice To Haves

Knowledge of Google Suite products.
Customer service background.
College degree in hospitality, business administration or similar.

Responsibilities

Greet and welcome guests by speaking in a warm, friendly and courteous manner.
Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies.
Collect and distributes messages for guests.
Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
Assist in solving billing discrepancies.
Perform cancellations according to procedures.
Follow through and complete Supervisor’s checklist by end of shift.
Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
Attend department meetings.
Perform any other duties as requested by Supervisor.