Night Audit / Front Desk

Panorama Mountain Resort•Panorama, BC

2d•Onsite

About The Position

You are the initial welcome party for our lodging guests! All our Night Audit - Front Desk employees provide one of the first impressions of Panorama Resort for our guests. In this role you will become knowledgeable about our resort events & activities as well as the surrounding area. A friendly, efficient, and outgoing personality is the perfect fit for this role. The Night Audit primary shifts are evening from 10:00pm to 8:00am.

Requirements

Industry knowledge preferred.
Computer skills, SMS preferred.
Able to maintain composure when dealing with Guest or Staff concerns.
Ability to communicate effectively & prioritize.
Must be able to stand for long periods of time.
Must be able to work overnight shifts.

Responsibilities

Promote resort principles and guest service philosophies.
Sell accommodations, services, and resort amenities.
Assist with various accounting functions required to close out the current day’s records.
Ensure all transactions are posted correctly and balance at the end of the day.
Produce audit reports for the Accounting.
Verify room charges
Receive nightly close outs.
Oversee journal entries.
Follow all emergency procedures.
Register guests efficiently and pleasantly.
Maintain accurate guest bills and be able to explain charges.
Create reservations when Reservations Department is closed.
Assist with guest questions and problems.
Answer hotel switchboard in a professional and friendly manner
Maintain key security and coordination of dispersed keys.