Front Desk Night Audit
About The Position
Responsibilities include but are not limited to: Balance reconciliations and closing of various daily accounts and respond to customer issues, complaints, and problems in a quick, efficient manner. Support the Crowne Plaza hallmark and service standards. Responsible for checking guests in and out of hotel. Responsible for making reservations, answering phones and giving directions. Balance nightly credit cards, room revenue, and occupancies. Prepare nightly reports and department heads. Perform nightly computer backup. Able to perform all duties of guest service agent and PBX operator. Ensure guest and associate satisfaction. Act as Front Office Manager or MOD. All other duties as required. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be responsible and reliable. Ensure the cleanliness and organization of workspace. Consistently offer professional, friendly and proactive guest service while supporting fellow associates. Adhere to the Crowne Plaza brand standards. Actively share ideas, opinions and suggestions to leadership. Have full knowledge of all hotel amenities. Comfortable working in a guest facing environment. Receive and accept training, instruction, and feedback from supervisors and managers Follow front office policies, procedures and service standards. All other duties as required.
Requirements
- Knowledge of Opera
- Ability to multitask and accomplish a heavy work load in a timely manner while under pressure
- Ability to adhere to company policies and procedures
- Ability to connect with people quickly in an outgoing, friendly manner
- Sense of urgency
- Ability to get work done in complete, accurate detail and in accordance with company standards
- Available for the demands of the business including mornings, weekends and holidays
- Pleasant and clear speaking voice
- Ability to produce consistent, error free work in a steady methodical manner
- Ability to complete detailed, accurate work based on established guidelines
- Conscientious, disciplined approach to work
- Ability to train and provide guidance as well as supervise associates
- Ability to work cooperatively with a wide variety of people
- Knowledge of the greater Louisville Area and be comfortable with recommending entertainment for guests
- Strong mathematical skill set
- High School Diploma or equivalent required
- Previous experience with Hotel Night Audit and hospitality preferred
- Experience with working within spreadsheets required
- Experience with utilizing Opera preferred
Nice To Haves
- Previous experience with Hotel Night Audit and hospitality
- Experience with utilizing Opera
Responsibilities
- Balance reconciliations and closing of various daily accounts
- Respond to customer issues, complaints, and problems in a quick, efficient manner
- Support the Crowne Plaza hallmark and service standards
- Checking guests in and out of hotel
- Making reservations, answering phones and giving directions
- Balance nightly credit cards, room revenue, and occupancies
- Prepare nightly reports and department heads
- Perform nightly computer backup
- Perform all duties of guest service agent and PBX operator
- Ensure guest and associate satisfaction
- Act as Front Office Manager or MOD
- Ensure the cleanliness and organization of workspace
- Offer professional, friendly and proactive guest service while supporting fellow associates
- Adhere to the Crowne Plaza brand standards
- Actively share ideas, opinions and suggestions to leadership
- Have full knowledge of all hotel amenities
- Follow front office policies, procedures and service standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
