Night Audit/Front Desk Agent
About The Position
Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Requirements
- Prior cash handling experience necessary
- High school diploma or equivalent required
- Strong attention to detail and ability to multitask
- Excellent communication and problem-solving skills
- Read, write and speak English fluently
- Ability to work independently with minimal supervision
- Strong computer skills
Nice To Haves
- 1-2 years of experience as a Night Auditor or in a similar role preferred
Responsibilities
- Perform front desk duties such as guest check-ins and check-outs during the night shift
- Process guest payments and maintain accurate records
- Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
- Assist guests with inquiries, requests, and any issues that may arise during the night
- Ensure the safety and security of the hotel premises during overnight hours
- Provide exceptional customer service and create a welcoming and positive atmosphere for guests
- Collaborate with other departments to address guest needs and ensure a seamless guest experience
- Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
