Night Audit Desk Agent | Part-Time
Omni Hotels & Resorts•Chicago, IL
•$28 - $28•Onsite
About The Position
Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems.
Requirements
- Excellent customer service and problem solving skills.
- Must have strong communication, computer and organizational skills.
- Maintain a professional business appearance, attitude, and performance.
- Prior guest service experience required, preferably hotel front office experience.
- Must be able to work a variety of shifts, including weekends and holidays.
- Ability to sit or stand for extended periods of time
Nice To Haves
- Prior Night Audit Experience preferred
Responsibilities
- Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
- Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports
- Distribute final reports to appropriate departments on a timely basis
- Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
- Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
- Participate with other members of management in developing plans to deliver special services to selected targeted markets.
- Provide a "Welcome Call" to guests as required by management.
- Be involved in resolution of as many guests' complaints as possible.
- Oversee Hotel operations including the safety & security of all guest, associates, and property.
- Strive to improve Medallia scores.
- Assist other departments as needed
- Facilitate a smooth and orderly workflow and maximum service to our guests
- Be conversant with all hotel promotional programs
- Maintain clean and safe work area
- Interact in courteous and professional manner with all guests, staff and community members
- Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
