101102 - Night Audit Clerk

SOUTHERN STAR COURTS MANAGEMENT CORPORATION • Lubbock, TX

5d • Onsite

About The Position

The Night Auditor is responsible for balancing the day’s transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel. Cotton Court is a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Certification of TABC & Texas Food Handlers required
• High school diploma or equivalent required

Nice To Haves

• Previous experience in a night audit or accounting role preferred
• Previous experience in a night audit role or accounting role is preferred.

Responsibilities

• Greeting guests at the door of vehicles and welcoming the guest to property
• Park and retrieve guest vehicles promptly and safely
• Maintain the cleanliness and organization of the front desk area
• Handle reservations, cancellations, and guest inquires during the night shift
• Assist with luggage and provide directions or information as needed
• Greet guests warmly and provide excellent customer service.
• Following 18 core standards and Valencia’s 5 star ingredients
• Respond to guest inquiries and resolve any issues or complaints
• Ensure guest satisfaction by accommodating special requests
• Assist in training new night auditors as needed.
• Support team performance by collaborating with colleagues.
• Communicate effectively with the Front Office Manager and other departments.
• Report any incidents, accidents or safety concerns immediately
• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Attend require meetings
• Follow company policies and procedures
• Perform any additional duties as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED