Night Audit Agent

Pyramid Global Hospitality•Captiva, FL

1d•Onsite

About The Position

The Night Audit Agent is responsible for the preparation and disposition of all Night Audit work. This role oversees the front desk operation during the overnight shift. The ideal candidate possesses a relatable personality and a strong desire to work with people, communicating in a welcoming and efficient manner while ensuring guest needs are met. Primary responsibilities include guest registration, reservation management, daily report preparation, transaction balancing, and monitoring guest communications.

Requirements

Fluent in English language, must be able to convey information and ideas clearly.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must maintain composure and objectivity under pressure.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with company standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Comply at all times with company standards and regulations to encourage safe and efficient resort operations.
Maintain cashiering responsibilities as per Front Office procedures according to company standards.
Maintain Front Office computer system operation according to company standards.
Follow safety and emergency procedures according to resort standards.
Maintain proper record keeping (i.e., logbooks, etc.) according to company standards.
Be familiar with all company policies and house rules.
Maintain radio contact with other employees during the entire shift.
Have a working knowledge of security procedures.
Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
An operational knowledge of Microsoft Office suite and comfortable with electronics.
Trainable on different software.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Experience in a hotel or a related field preferred.
Must have a valid driver’s license.
Motor vehicle background check will be completed.
Fulfill all Front Office functions between the hours of 11:00pm and 7:00am.

Nice To Haves

College course work in related field helpful.

Responsibilities

Prepare and disposition all Night Audit work.
Manage the front desk operation during the overnight shift.
Register guests and make reservations.
Prepare daily reports.
Balance transactions.
Monitor communication to guests.
Initiate and complete the end of day process and run necessary reports.
Complete the Night Audit checklist for computer procedures daily.
Maintain cashiering responsibilities as per Front Office procedures.
Maintain Front Office computer system operation.
Follow safety and emergency procedures.
Maintain proper record keeping (i.e., logbooks, etc.).
Be familiar with all company policies and house rules.
Maintain radio contact with other employees during the entire shift.
Have a working knowledge of security procedures.
Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
Prepare and distribute daily reports.
Operate Microsoft Office suite and be comfortable with electronics.
Work with and understand financial information and data, and basic arithmetic functions.