Guest Services Agent/ Night Audit

Canad Inns • Winnipeg, MB

1d • Onsite

About The Position

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Requirements

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• Strong communication and customer service skills.
• Strong attention to detail and accuracy.
• A positive attitude and strong work ethic
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Listens attentively, identifies solutions, and ensures resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Reviewing and balancing daily financial transactions
• Ensuring all revenue is posted efficiently and accurately.
• Complete daily reconciliations.
• Operate a cash register and all processes of payment
• All other duties as required.

Benefits

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed