NICU Outreach Coordinator | Le Bonheur | FT Day

Methodist Le Bonheur Healthcare•Memphis, TN

4d•Hybrid

About The Position

The NICU Outreach Coordinator supports the Level IV NICU by developing and sustaining strong relationships with regional NICUs and perinatal care teams. This role focuses on advancing neonatal clinical practice, supporting referring providers, strengthening referral partnerships, and promoting consistent, high-quality care coordination for neonates requiring transfer to a higher level of care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

Associate's Degree Nursing
Minimum of three years in clinical nursing focusing on NICU patients.
Registered Nurse Tennessee - Tennessee Board of Nursing
BASIC LIFE SUPPORT - American Heart Association
Class D Driver License -Tennessee - Tennessee Motor Vehicle

Nice To Haves

Bachelor's Degree Nursing
Registered Nurse Mississippi - Mississippi Board of Nursing
Registered Nurse Arkansas - Arkansas State Board of Nursing
Class R Driver's License - Mississippi - Mississippi Motor Vehicle
Class D Driver's License - Arkansas - Arkansas Motor Vehicle
Neonatal Resuscitation Program Certification - American Heart Association
Understanding regional hospital demographics, competitor referral networks, and geographic barriers to newborn care.
Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
Skilled in communicating complex neonatal care concepts clearly to diverse audiences, including bedside clinicians, physicians, and hospital leadership.
Ability to establish trust and maintain strong professional alliances with diverse multi-disciplinary teams across different hospital networks.
Ability to react calmly and effectively in emergency situations.
Experience with public speaking.
Applied knowledge and experience utilizing tools/methods to perform clinical research and analysis in support of clinical quality Improvement activities.
Ability to operate standard office and presentation equipment.
Ability to review and summarize data observations and findings, present the findings in a clear and concise way, and assist with decisions related to performance improvement opportunities.

Responsibilities

Plans and coordinates neonatal education and outreach activities for regional NICUs, special care nurseries, and perinatal teams that refer or transfer patients to Le Bonheur.
Provides on-site and virtual education related to neonatal stabilization, resuscitation, ventilation, neurologic protection, thermoregulation, and family-centered care.
Supports referring NICUs in understanding Level IV criteria, transfer guidelines, and escalation pathways for complex neonatal cases.
Collaborates with NICU leadership to support neonatal quality improvement initiatives and shared learning opportunities.
Represents Le Bonheur at regional NICU, perinatal, and neonatal collaborative meetings as appropriate.
Performs other duties as assigned.
Serves as the primary liaison between Le Bonheur’s Level IV NICU and regional NICUs, fostering strong, collaborative relationships that support ongoing partnership and trust.
Routinely travels to surrounding NICUs within the region to provide face-to-face opportunities for discussion, relationship-building, education, and problem-solving.
Serves as the designated coordinator for a closed-loop communication process between Le Bonheur Children’s Hospital’s Level IV NICU and referring/transferring NICUs.
Ensures confirmation of patient transfer and receipt of required clinical documentation, including History & Physicals, progress notes, and other relevant patient records, in collaboration with NICU leadership, transport teams, and operational partners.
Facilitates timely and appropriate information exchange during the patient’s hospitalization to support continuity of care and shared situational awareness.

Benefits

The Associate is required to have close visual acuity including color, depth perception and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Frequent invasive and non-invasive patient contact.
Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
Ability to react quickly to emergency situations.
Our Associates are passionate about what they do, the service they provide and the patients they serve.
We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living.
We see each day as a new opportunity to make a difference in the lives of the people in our community.
Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Our goal is to improve every life we touch, including our Associates.
For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission.
With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career.
Because we’re not at our best until you are at yours.