NICH Program Manager

Oregon Health & Science University•Portland, OR

4d•Hybrid

About The Position

The NICH Program Manager is responsible for strategy development, deployment, and leadership, operations improvement, decision-making, financial planning and forecasting, and project execution under the oversight and direction of the NICH Director. The NICH Program Manager reports directly to the Director of Operations for Women’s and Children’s Services and indirectly reports to the NICH Director. This role provides administrative leadership on behalf of the Clinical Director of NICH, aids with strategic planning, and will execute the expansion of the NICH program locally and nationally. This position is fully responsible for strategic planning for NICH and is financially responsible for managing a budget of $3.2M, including all associated revenues and expenses. This role coordinates and/or generates the gathering and analysis of confidential, strategic information required to document the desired growth of programmatic activities and services. It partners with managed care to obtain new contracts and expand program reach and financial coverage. This position will work closely with hospital administrators, outside stakeholders, physicians, and other healthcare teams to implement NICH expansion under CCO 2.0 and subsequent revisions to the CCO model. In this capacity, this position will advise the NICH Director and NICH Clinical Director in program issues, lead program initiatives, and represent NICH in external programs, projects, and committees. This position will direct and oversee all administrative aspects of the NICH Program, including programmatic direction, daily operations, sustainability planning and revenue development, and community partnership relations. This position will ensure that priorities are set in accordance with overall institutional goals, departmental objectives, and internal NICH values and goals.

Requirements

Bachelor’s degree and seven years of progressively responsible program/project management experience OR Master’s degree and six years of progressively responsible experience OR Equivalent combination of education, training, and demonstrated experience.
Ability to make independent decisions, analyze situations, solve complex problems.
Possess excellent interpersonal, written, and oral communication skills.
Ability to work independently, delegate appropriately, and prioritize work to meet short deadlines.
Proficient in Microsoft Office Suite, and REDCap.
Project Management experience in healthcare setting.

Nice To Haves

Master’s degree in public health, Healthcare Administration, or related field.
Two years’ experience within public and/or private health sectors.
Two years’ experience managing employees.
Experience managing union-represented employees.
Understanding of OHSU organizational and cultural structure.

Responsibilities

Manages and tracks NICH budget ($3.2M), mitigates financial risk.
Leads cultivating relationships with payors and diversifying revenue streams (contracts, grants, in-kind support, etc.).
Manages payor relationships, reporting & monitoring in partnership with Managed Care.
Manages monthly billing cycle for all payor partner members enrolled in the NICH program utilizing multiple methods including invoicing and claims reporting.
Coordinates a communications & marketing strategy for NICH program.
Maintains program dashboard with financial forecasting data, patient caseload data, and other key metrics to monitor the health of the program.
Responsible for sustaining and oversight of a robust OHSU Foundation account, including building philanthropic relationships with potential donors, looking for grant opportunities, and monitoring all spending to make sure it aligns with program goals.
Streamlines program operations for NICH, NICH LAUNCH, and PATH Program to increase efficiency with an eye on scalability and affordability.
Improves organizational effectiveness across clinical and organizational efforts.
Trains and supervises NICH Program Tech, Administrative Assistant, and Interventionists.
Oversees recruitment, hiring, staff development and retention efforts.
Provides operational support to senior leadership, as assigned.
Manages team of 20 employees.
Responsible for documentation of all staff, reviews documentation for staff on a monthly basis and submits monthly report to Clinical Directors of NICH and Women’s and Children’s Services.
Ensures adequate coverage is always available to NICH patients when interventionists are on leave (PTO, EIB, FMLA/OFLA, etc.).
Provides coaching and career development opportunities to staff as appropriate.
Liaises between OHSU NICH and external stakeholders to build a larger base of support and advance NICH’s reputation as a thought leader in caring for children with medical and social vulnerability.
Establishes trusted relationships with insurance payers, Oregon Health Authority, county & State government, educational institutions, clinics, providers, Department of Human Services, etc.
Participates in cross-sector, interdisciplinary activities relevant to development of improved services for children and youth with special healthcare needs.
Independently manages the day-to-day operations of the Baby Steps newsletter service administered via pediatrics, OBGYN, MFM, CWH, Tom Sargent Safety Center, and family medicine.
Supports consultation arm of NICH with administrative guidance for external sites and administrative leadership to NICH Oregon consultation staff.
Other duties as assigned.