NICE CX-One Developer

Miratech•Yakima, WA

12h•Remote

About The Position

We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.

Requirements

3+ years of experience with NICE InContact CXOne.
3+ years of professional experience with NICE CXOne Studio scripting.
Hands-on experience designing and implementing NICE CXOne solutions.
Experience working with cloud-based SaaS, PaaS, or IaaS providers.
Experience with virtualized systems including application servers, databases, and networking infrastructure.
Ability to understand business requirements and translate them into technical solutions.
Strong conflict management and organizational communication skills.
Excellent communication and teamwork abilities.

Nice To Haves

Experience in Contact Center dashboard creation.
Basic knowledge of intersystem networking and data traffic flow between components.
Ability to troubleshoot end-to-end call center applications.
Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.

Responsibilities

Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Design and build call flows and integrate backend systems using application programming interfaces (APIs).
Manage NICE Business Units (BU) and contribute to solution design and network optimization.
Provide routing design and implementation for contact center technologies.
Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
Provide technical support and troubleshooting assistance when scripting issues arise.
Coordinate issue communication and resolution with multiple technical teams during production incidents.
Review support tickets with agency leadership and oversee issue resolution across teams.