Ngambay Interpreter

LanguageLine Solutions

97d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Ngambay-English Phone Interpreter. This role involves handling calls on demand to interpret conversations between Ngambay and English speakers, breaking down communication barriers across various industries including healthcare, government, insurance, financial, utilities, travel & hospitality, general business, law enforcement, court, and 911. The interpreter must process information quickly and concisely, recognize cultural differences, and maintain professionalism and courtesy at all times. The role requires understanding and using appropriate terminology for different industries and common procedures. While this position does not involve written translation, translators and other skilled linguists are encouraged to apply. The interpreter will work remotely from their home office, ensuring a quiet and secure environment. LanguageLine Solutions provides industry-leading training, opportunities for advancement, and support through a Senior Language Specialist and Help Desks. The company is certified as a Great Place to Work and is recognized as a top work-from-home employer.

Requirements

Fluency in Ngambay and English and skilled in associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times.
Ability to remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
High school diploma or equivalent.
Ability to operate a keyboard and mouse.
Sufficient manual dexterity to type or write.
High speed Internet connection for work related electronic communication (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to read and write the requested languages - highly preferred.
Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required.

Responsibilities

Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations, even if a speaker is incoherent or upset.
Maintain punctuality and availability during work hours.
Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client permission.
Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Handle calls that may be highly emotional and/or stressful.
Remain on calls for extended periods without breaks if necessary due to the nature of the call.
Manage high call volumes at times.
Provide the required company standards of service within a dynamic environment.
Operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
Operate company-provided software and systems to perform all aspects of the job.
Ensure a quiet and secure remote work environment.