Newsroom Editor

Business Wire

11d•$20 - $24•Remote

About The Position

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences. Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences. The primary responsibility of a Business Wire Newsroom Editor is to accurately and efficiently prepare and transmit news releases over Business Wireâ€™s circuits. A Newsroom Editor will also work as a team member performing any and all functions necessary for the successful operation of Newsroom Operations as determined by departmental management. Available shift: Mon-Fri 10:00 PM EST -6:30 AM EST (candidate must be available to work overnight).

Requirements

Bachelorâ€™s degree
Excellent communication and customer service skills
Ability to work effectively with a variety of people in a team environment
Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines
Strong attention to detail
Ability to exercise good judgment
Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.)
Must demonstrate reliability through good attendance and punctuality
Courteous and professional phone manner
Professional demeanor
Must be flexible with schedule, as needed

Responsibilities

Format, edit and proofread press releases on a computer quickly and accurately
Code each release based on a clientâ€™s request for distribution, suggest additional or alternative circuits that may be beneficial to the client and talk to them about conflicting distribution instructions
Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.)
Assess the authenticity of press release orders and escalate potentially problematic content appropriately
Display good judgment in helping to resolve issues
Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion
Monitor online to ensure successful transmission of content
Assist other Newsroom teams with overflow of orders as necessary
Perform opening/closing or other shift-change duties as necessary
Maintain up-to-date knowledge of Business Wire products, services, procedures and policies
Assist with incoming phone calls, including fielding client questions regarding distribution options, and answering other general questions
Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website
Provide membership information and set up new accounts when the situation is approved and appropriate
Collaborate with sales and other departments as necessary
Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion
Authorize credit card payments when necessary
Run and submit the daily distribution report to the billing department by set deadline
Maintain a log of daily activity