Newcomb Hall Ambassadors - Federal Work-Study Position (Student Wage)

University of Virginia•Charlottesville, VA

7d•Onsite

About The Position

Student Engagement is seeking students to serve as Newcomb Hall Ambassadors during the 2026-2027 academic year. Student Engagement and Event Management support Newcomb Hall and the associated facilities around grounds to provide spaces which build community and support student organizations, their leaders, and events. Newcomb Hall is often called the “Front Door” to Central Grounds – serving as a main passageway for campus visitors and community members alike. The building is open up to 17 hours a day, 7 days a week, and hosts more than 4,000 major events annually. Newcomb Hall Ambassadors directly support this work by acting as our front-line staff at the Information Desks within Newcomb Hall. The Ambassadors staff the desk, greet visitors/students/staff/faculty, help promote activities within the building, create passive programs, assist with CIO copying/printing, and support event staff in the building as needed. As the first thing guests to Newcomb Hall see, Ambassadors at the Info Desk set a welcoming tone and embody our mission to nurture a sense of belonging in pursuit of a vibrant and inclusive community. We hire only Federal Work Study eligible candidates.

Requirements

Must be eligible for a Federal Work Study award that can be applied to this role
Must be willing to work mornings/nights/weekend shifts as required
Excellent customer service and time management skills
Ability to communicate and partner with a diverse group of stakeholders
Ability to work independently and take initiative
Excellent oral and written communication skills
Dependable, punctual, and responsible
Organized and able to multi-task
Ability to act as a team member
Ability to attend mandatory Event Services’ staff trainings, staff meetings, one-on-one meetings with your supervisor, and other activities that may be outside of your work schedule
Must be able to perform moderately heavy physical duties (i.e., lifting and setting up equipment up to 30 lbs.)
Valid Driver’s License
Current UVA undergraduate student
None (Experience)

Responsibilities

Staff the Newcomb Hall Information (and Service/Welcome) Desks
Provide exceptional customer service to all clients/guests/community members
Promote events/services within Newcomb Hall and our associated facilities
Develop and implement passive programs at the Information Desks
Fulfil printing requests submitted by Student Organizations
Provide administrative support by answering phones, greeting visitors, giving directions, and providing information on events, policies, systems, and services
Process lost & found and equipment check-out as needed
Support event setups/building operations as needed
Attend regular staff meetings with team and one-on-ones with Supervisor
Enforce departmental and facility policies and procedures
Work all assigned shifts and be willing to cover other shifts as needed to ensure full coverage
Other duties as assigned