New-Used Truck & Trailer Salesperson

Border International - EL Paso•El Paso, TX

9d•Onsite

About The Position

Border International is seeking a New-Used Truck and Trailer Salesperson in El Paso, TX. This role is responsible for selling new and used trucks and trailers while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction. Border International provides quality service with fully equipped mobile service trucks and certified technicians, utilizing the latest diagnostic software, OEM parts, and commercial truck repair technologies.

Requirements

High school diploma or general education degree (GED)
Three years Sales/Customer Service experience.
Should be familiar with the Transportation industry.
Excellent customer service and communication skills.
Advanced computer skills, with knowledge of Microsoft, Word, Excel, and PowerPoint.
Valid State Driver’s License; must meet insurability standards.
Flexible schedule –must be available to work some Saturdays.

Nice To Haves

CDL Preferred

Responsibilities

Satisfies the transportation needs of new/used truck & trailer purchasers.
Approaches, greets, and helps or directions to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.
Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
Provides thorough product information and demonstration to all prospects.
Follows dealership procedure to obtain proper identification from customer before a test drive begins, sets up appointments as needed, and rides with customers on all test drives, unless it is a known or return customer.
Helps keep truck lot in order by ensuring all vehicles are returned or parked in the sold/pending area.
Exhibits a high level of commitment to customer satisfaction.
Utilizes dealership sales control and follow-up system.
Knows and understands the federal, state, and local laws which govern retail auto sales.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Knows and understands equity and values and is able to explain depreciation to the customer.
Ensures that the sales manager has an opportunity to meet each customer.
Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank, and ensures all features are operational) prior to customer arrival.
Personally, delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Coordinates all repairs with the New/Used Truck manager.
Follows up on all post-delivery items, tag/title work, “we-owes, “and special requests to be sure that all customer expectations are met.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
Helps with the new/used truck & trailer inspection process.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.