New Shop Opening Manager

Call Your Mother Deli•Washington, DC

8d•$70,000 - $75,000•Hybrid

About The Position

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DMV area, Colorado, Chicago, and Philadelphia on the way! We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES. We’re hiring a New Shop Opening (NSO) Manager based in Washington, DC or Colorado! The New Shop Opening Manager is responsible for preparing the shop and team for opening, leading on-site training, and meeting first month business goals. The NSO Manager is a CYM training expert and has a thorough understanding of all operational tools and training materials. The NSO Managers will be motivated by developing others and have a track record of success with new shop openings and/or CYM shop operations. You’ll be an inspirational leader for your team, nurture the next generation of leaders at CYM, and be instrumental in establishing our relationship with our new communities and markets through our Values (“VIBES”). You will have direct oversight of new Call Your Mother locations through opening, working side by side with the leadership team and accountable for opening and launch results.

Requirements

Have at least two years of management experience
Can work flexible schedules and be present for a combination of weekdays, weekends and holidays; you’ll work five days per week with two days off with a schedule driven by the needs of the business
Have the ability to travel to open a new location for 6-8 weeks at a time.
Possess a natural ability to attract, develop, and retain high performing work teams
Exhibit outstanding leadership skills and ability to motivate a diverse team in a fast-paced environment
Believe in a hands on managing style and be willing to lead by example
Have excellent written/verbal communication and interpersonal skills
Have analytical skills to identify trends, make operational decisions, and solve problems
Can travel to Call Your Mother locations nationally and spend upwards of 8 weeks with each new restaurant team

Responsibilities

Leads hiring for new shops: recruit/hire talented team members in partnership with the Director of Operations, District Manager, and General Manager
Lead training at new shops: Work side-by-side with new team members from construction turnover to grand opening, clearly communicating goals, standards and values
Validate training of assigned openings leadership teams (Managers, Front of House, Kitchen Team Members)
Responsible for Pre/Post-Opening Budget including; New Shop Openings (NSO) Team Travel and Entertainment expenses (if applicable), Pre-Opening Labor, Pre/Post-Opening Cost of Goods Sold (COGS)
Lead completion of the NSO opening checklist deadlines in conjunction with the Director of Facilities and New Construction
Lead set up of new shop including smallwares, and all necessary items for a complete shop setup
Validating shop design and setup including equipment, layout, FF&E, etc
Assess on-going shop opening processes, identify areas for improvement, present recommendations for improvement to cross-functional leaders, and lead the change process
Assist with projects as directed that support the NSO process in conjunction with Department Heads, with a focus on streamlining NSO Training processes, reduction of NSO Training Timeline with a focus of training efficiency and cost savings
Provide support to the Director of Facilities and New Construction to ensure all punch list tasks are completed by Development/GC by their specified due date
Partners with General Manager in writing the training and opening schedules
Collaborate with Learning & Development and Operations teams to implement training programs and materials that support ongoing talent development and readiness for future openings and market expansions.
When not assigned to a new store opening, serves as a task force manager and may be deployed to support any location requiring operational assistance, leadership coverage, training or performance improvement support.

Benefits

Competitive base salary of $75,000/year plus bonus opportunity.
Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career.
Great people, real support, and incredible VIBES. We’re focused on a positive, people-first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week)
4% employer match 401k
paid vacation
paid parental leave
Employee Assistance Program
free Call Your Mother staff meals
free fitness and wellness classes
free English/Spanish classes and DuoLingo reimbursement
team building activities