New Store Opening Manager
About The Position
The NSO Manager leads the planning and execution of new store openings across the U.S. This is a newly created role critical to scaling Joe’s footprint with excellence, speed, and consistency. From project planning and cross-functional coordination to launch-day execution and post-opening follow-up, you’ll ensure each new Joe opens on-time, on-brand, and ready to deliver. You will be the connective tissue between HQ teams and field operators—ensuring nothing falls through the cracks and every store is set up for sustained success. This role is ideal for a high-ownership operator with a bias for action, a love for fast-paced environments, and a passion for building strong culture and best practices.
Requirements
- 3–5+ years of experience in retail or restaurant operations, project management, or new store openings
- Open to candidates based in Los Angeles or San Francisco
- Demonstrated success managing multiple openings or multi-unit projects simultaneously
- Exceptional project management skills and attention to detail
- Comfortable navigating ambiguity and adapting in fast-changing environments
- Strong communication and collaboration skills across functions and levels
- Highly organized, self-motivated, and energized by bringing new spaces to life
Responsibilities
- Lead the full lifecycle of each store opening: planning, setup, execution, and post-launch support
- Develop and manage detailed project plans, timelines, and milestone trackers
- Own key operational readiness activities including inventory setup, staffing alignment, POS and tech readiness, and day-one execution
- Partner closely with internal teams including Construction, IT, Marketing, HR, Supply Chain, and Training to ensure alignment and accountability on all opening requirements
- Serve as the operational voice throughout the opening process—flagging risks, removing blockers, and keeping workstreams moving forward
- Build and refine NSO playbooks, templates, and checklists to drive consistency and reduce variability across openings
- Identify repeatable best practices and continuously improve the opening model to enable faster and smoother scale
- Design and lead culture-building events and training experiences to help local leaders open the new store with highly engaged and empowered teams
- Coordinate and execute soft opening and grand opening plans in partnership with field and brand teams
- Support Store Managers and site leadership during launch week to ensure operational excellence and team readiness
- Conduct post-opening reviews to evaluate performance and identify improvement opportunities
Benefits
- Compensation starting at $85,000
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
