New Restaurant Opening Trainer, Tim Hortons, US
About The Position
Restaurant Brands International Inc. is a global leader in the quick-service restaurant industry, owning iconic brands like TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. RBI is dedicated to growing its brands through strong franchisee relationships and community support, guided by its Restaurant Brands for Good framework focused on sustainability. The New Restaurant Opening Trainer for Tim Hortons in the US plays a crucial role in ensuring new restaurant openings are operationally ready and successful. This position reports to the Sr. Manager, New Franchisee Success and is responsible for leading hands-on training and operational readiness for new restaurant openings. The role provides support to Team Members, Managers, and Franchisees during the critical pre-opening and post-opening phases, aiming to establish strong, stable, and self-sufficient restaurants.
Requirements
- Guest Service/Hospitality-oriented team player with a “can-do” attitude.
- Passion for working with and coaching others.
- 1–2 years of food service/QSR-related experience is an asset.
- Experience working in a fast-paced, hands-on environment.
- Exceptional communication and interpersonal skills.
- Willingness and enthusiasm to travel extensively across the USA for several weeks at a time.
Nice To Haves
- University degree and/or college diploma in Operations Management, Hospitality, or Commerce is an asset.
Responsibilities
- Train and direct Tim Hortons Restaurant Team Members during new restaurant openings, providing frequent feedback, coaching, and reinforcement of operational standards.
- Partner with Restaurant Teams, Restaurant Managers and new Franchisees to support opening readiness.
- Lead the restaurant team through the pre-opening training plan and ensure the team is prepared to meet operational expectations.
- Ensure teams successfully complete the operational pre-opening assessment at the end of the multi-week training period.
- Work shoulder-to-shoulder in Tim Hortons restaurants during their initial opening, providing post-opening coaching and support to help teams stabilize operations and become self-sufficient.
- Provide support for corporate restaurants, franchised locations, and various corporate departments within Tim Hortons.
- Participate in special assignments and Tim Hortons-focused events within the community as needed.
- Ensure training plans are completed on schedule and to the required standard.
- Assist restaurant teams in demonstrating readiness and successfully complete the pre-opening operational assessment.
- Help new restaurants transition toward stable, confident, and self-sufficient operations through effective post-opening support, demonstrated by speed of service, guest satisfaction, and other operational goals.
Benefits
- health benefits (medical, dental, vision and life insurance) offered upon hire date
- fertility benefits to support family planning needs
- a 401(k) plan with Company match available after the first year of service
- time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
- short-term and long-term disability insurance
- telemedicine & mental wellness support
- professional development, offering various learning and development courses
- comprehensive global paid parental leave program
- free telemedicine and mental wellness support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
