New Patient Liaison

Shady Grove Fertility•,

12d•$22 - $25•Remote

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just gotting started. Opportunity Overview We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. Schedule: Monday through Friday, 9:30 AM to 6:00 PM, one Sunday every 5 weeks on a rotating schedule for up to 4 hours Compensation: $22.00 to $25.00 per hour (commensurate with experience) Location Requirement: This is a remote position only open to candidates who reside and are authorized to work in the following states: New York, New Jersey, South Carolina, Florida, and Pennsylvania. We are unable to consider candidates outside of these states. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Requirements

Bachelor’s degree required in Biology, Psychology, Sociology, or a related field.
Five years customer service experience with at least two-three years inside sales experience
Competency in active listening and relationship building, and ability to communicate with empathy
Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
Ability to communicate accurately and concisely
Excellent interpersonal and telephone skills.
Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.

Nice To Haves

Bilingual Spanish preferred.
Bilingual would be plus
Working knowledge of healthcare services/fertility is a plus

Responsibilities

Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
Follow-up with all prospective customers