New Patient Coordinator

VSI

13d • Onsite

About The Position

The New Patient Coordinator serves as the first point of contact for individuals inquiring about medical solutions for their back or neck conditions. This role is responsible for engaging with prospective patients over the phone, establishing a positive initial connection, and providing clear, compassionate guidance through the scheduling and intake process. Your primary responsibility is to build instant rapport, convey trust, and guide prospects seamlessly toward becoming new patients. Through expert communication, emotional intelligence, and a clear understanding of our value, you’ll play a vital role in growing our patient community and establishing the foundation for an elite patient experience at VSI. In addition to patient engagement, the role includes key administrative responsibilities such as verifying insurance benefits and accurately collecting and documenting Protected Health Information (PHI). Attention to detail and a commitment to accuracy are essential in ensuring each patient’s information is handled thoroughly and securely.

Requirements

• Confident communicator with a warm, engaging personality
• Passion for helping others
• Expert communication skills
• Emotional intelligence
• Attention to detail
• Commitment to accuracy
• Ability to thrive in fast-paced environments
• Ability to communicate with clarity and empathy
• Understanding of how to move prospects through the conversion journey
• Foundational understanding of marketing principles, particularly in guiding prospects toward a decision

Nice To Haves

• Experience in a concierge medical practice
• Experience in a call-center setting

Responsibilities

• Engaging with prospective patients over the phone
• Establishing a positive initial connection
• Providing clear, compassionate guidance through the scheduling and intake process
• Building instant rapport and conveying trust
• Guiding prospects seamlessly toward becoming new patients
• Verifying insurance benefits
• Accurately collecting and documenting Protected Health Information (PHI)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees