New Patient Coordinator

Beacon Clinic•Coeur d'Alene, ID

7d•Onsite

About The Position

Beacon Clinic has an excellent opportunity available within our clinic as a New Patient Coordinator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you! Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused boutique health and wellness clinic that is committed to providing the highest quality medical care and supportive services. Founded in 2018 by Dr. David Bartels, Beacon Clinic has made it our mission to provide patient-focused, compassionate care. When growing our team, we look for the people who will be ready to carry out that mission. At our Northern Idaho location, Beacon offers medical oncology and hematology, radiation oncology, rheumatology, and urology services to our Coeur d'Alene, Post Falls, and surrounding community members. In our Southern Idaho location, Beacon offers medical oncology and hematology services to our Boise and surrounding community members.

Requirements

Compassionate and caring bedside manner
Excellent attention to detail and ability to balance competing priorities.
Excellent customer service skills
Data management and organizational skills
Experience delegating and supervising office tasks to staff
Clerical training and experience
Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
Diagnostic and problem-solving skills
Computer software proficiency
Emotional intelligence

Responsibilities

Receives all new patient referrals, builds charts, circulates new patient form, and works closely with front office supervisor to monitor status of referral.
Fax thank you letter to referring provider.
Call patients when referral received, obtain insurance information and any missing basic patient information to complete chart.
Provides initial insurance information to preauthorization team.
Obtains a release of information from patient when needed.
Contacts referring provider and other pertinent facilities for additional records required by Beacon before the patient is seen.
Communicates appropriately with back-office team and providers for scheduling parameters for specific referral.
Communicates with patient to arrange new patient appointment and set expectations around first visit needs.
Closes out referral and inputs information in electronic chart.
Manages current and future electronic schedules to ensure appropriate, timely scheduling.
Sends new patient information packets including map, ROI’s, etc. when needed.
Maintains new patient spreadsheet daily and monthly referral summaries.
Maintains unscheduled new patient appointments to ensure patients are scheduled within the mandatory timeframe.
Operates multiple medical software programs including Microsoft office.
Responsible for documenting and maintaining processes for new patient coordination.
May operate as back-up front office, checking in patients and participating in the phone answering throughout the day.
Creates and supplies clinic with new patient packets.
Collaborates with fellow NPCs to ensure cross training, coverage, and organization between workflows.