New Patient Coordinator/ ENT Concord Practice

Concord Hospital Health System•Concord, NH

10d•Onsite

About The Position

Under the general supervision of the Assistant Practice Manager/Manager, this person performs a variety of clerical and data management functions in support of new patient registration, coordination of all welcoming responsibilities, chart preload, scheduling and other patient care coordinator duties. The position will require excellent customer service knowledge and skills, proven patient care coordination performance and advanced knowledge of CHMG operating systems and fundamental understanding of services offered. The position requires minimal supervision, initiative to develop workflows and independent management of workload.

Requirements

High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
Minimum of 6 months as a CHMG Patient Care Coordinator or Medical Assistant in a CHMG practice.
Computer proficiency in EMR, Registrations software, Microsoft Office and other practice-based applications.
Strong customer service skills: Ability to problem solve; Solid oral and written communication skills; Strong organizational skill set.

Nice To Haves

Demonstrated customer service ability to interact with the public, staff and patients preferred.
Familiarity with medical terminology preferred.

Responsibilities

Greets and services all new patient calls seeking a provider and establishing care in the practice.
Interview and screen new patient(s) for convenient CHMG practice location and timely access based on medical needs.
Preloads and coordinates medical records in the patient’s new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information.
Works independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests.
Coordinates multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of “yes” to promote a patient centered medical home.