New Patient Coordinator

Dr Lane & Associates • Durham, NC

3d • Hybrid

About The Position

We are currently seeking a part-time (2 days a week) New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations in our Durham Miami office. As a New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Requirements

• A positive, energetic team player with exceptional customer service skills
• Strong organizational, planning, and communication abilities
• Ability to thrive in a fast-paced, multi-location environment
• Professional appearance and demeanor
• Proficiency with dental software and general computer applications
• High School Diploma or GED (required)
• 1–2 years of dental experience (required)
• NC X-Ray Certification (required)
• Ability to lift up to 15–20 lbs

Nice To Haves

• Orthodontic experience (preferred)

Responsibilities

• Conduct new patient consultations including: Office tours, Treatment and financial overview, Taking initial records (photos, X-rays, etc.), Scheduling bonding and recall appointments, Sending patient and doctor correspondence
• Prepare and present bonding contracts: Set up contracts prior to bonding appointments
• Review financial agreements and collect payments
• Post payments, submit insurance claims, and set up auto-drafts
• Maintain and manage patient reports and appointment confirmations
• Schedule ongoing maintenance and follow-up appointments
• Monitor and respond to office emails
• Support other administrative and clinical tasks as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED