New Patient Coordinator
About The Position
The New Patient Coordinator is the first point of contact for new patients seeking a Provider with Tri-State Health. This employee answers phone calls, emails, and online inquiries from potential patients seeking a new Physician. Answers questions for new patients with navigating the process of finding a Provider that can meet their needs. Gathers detailed and accurate medical and financial information from the new patient. Works with Provider and Provider’s staff to get acceptance of a new patient. Gathers medical information from the patient and works with face sheet and scanning department to insure the patient has an electronic chart prior to the first visit.
Requirements
- High school graduate or GED, required.
- Minimum of 1 year experience in a medical office or hospital setting.
- Respond promptly to customer needs, provide excellent customer service.
- Utilize a multi-line phone system, fax machine, printer, copier and scanner to process patients.
- Have a contagious and positive work ethic that inspires others.
- Maintain complete and accurate documentation.
- Demonstrate effective verbal and written communication that is clear and well organized.
- Make each customer feel informed, understood, and special through genuine and positive communication.
- Adhere to business standards of conduct and compliance.
Nice To Haves
- Associate degree in healthcare or business administration and/or related course work or comparable experience, preferred.
Responsibilities
- Answers phone calls, emails, and online inquiries from potential patients seeking a new Physician.
- Answers questions for new patients with navigating the process of finding a Provider that can meet their needs.
- Gathers detailed and accurate medical and financial information from the new patient.
- Works with Provider and Provider’s staff to get acceptance of a new patient.
- Gathers medical information from the patient and works with face sheet and scanning department to insure the patient has an electronic chart prior to the first visit.
- Maintain office supplies.
- Observe safety and security procedures; promote a safe and pleasant work environment.
- Report potentially unsafe conditions to management.
- Regular attendance to ensure efficient clinic operations.
- Maintain a neat and clean work environment and professional appearance and adhere to health and safety procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
