New Patient Appointment Setter
About The Position
LifeWorks Wellness Center is seeking a friendly, driven, and highly organized New Patient Call Appointment Setter to serve as the first point of contact for prospective patients. In this role, you'll reach out to warm leads who have already expressed interest in learning more about LifeWorks Wellness Center, build rapport, and connect qualified prospects with a New Patient Scheduler for a more in-depth conversation. This is a phone-focused position ideal for someone who enjoys engaging with people, thrives on hitting goals, and wants to be part of a fast-paced, patient-centered team. LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida's leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.
Requirements
- High school diploma or equivalent
- Excellent verbal communication and active listening skills
- Friendly, confident, and professional phone presence
- Comfortable making a high volume of outbound calls
- Strong organizational and time management skills
- Basic computer proficiency
- Must speak, read, write, and type English.
- Must have superior communication skills.
Nice To Haves
- Previous experience in customer service, call center, appointment setting, inside sales, or telemarketing preferred
- Experience using CRM software preferred
- Positive attitude and resilient mindset
- Strong relationship-building skills
- Comfortable handling objections
- Self-motivated with the ability to work independently
- Goal-oriented and motivated by performance metrics
- Ability to multitask while documenting calls accurately
Responsibilities
- Contact warm leads through outbound phone calls in a timely and professional manner
- Build rapport and create a positive first impression of the clinic
- Conduct a brief qualification screening using established guidelines
- Identify whether the prospect meets the basic criteria for moving forward
- Transfer qualified callers directly to an available New Patient Scheduler whenever possible
- Schedule a callback appointment with a New Patient Scheduler when an immediate transfer is not available
- Accurately document all conversations and outcomes in the CRM
- Follow established scripts while maintaining a natural, conversational approach
- Meet daily, weekly, and monthly activity and appointment-setting goals
- Maintain confidentiality and comply with HIPAA and company policies
- Work closely with the sales team to ensure a seamless handoff of qualified prospects
Benefits
- Employer sponsored Health, dental and vision insurance
- Health savings account
- Employee discount
- Paid Time Off
- Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
