New Member Journey Marketing Coordinator
About The Position
As a New Member Journey (NMJ) Representative, you will provide a warm welcome and an extension of confidence and trust in their new purchase by providing new member collateral. You will schedule a 14-day welcome call, sell a NMJ vacation and collect $49, and schedule NMJ vacation dates within 31-120 days. You will provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations, and review online access timeframe. You will perform entry input into systems of entrance and provide a seamless handoff to a Quality Assurance team member. If applicable, you will call members to offer a NMJ vacation package and provide outstanding customer care when interacting with members and guests. You will embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, and complete all required Company training/compliance courses as assigned. You will adhere to Company standards and maintain compliance with all policies and procedures, and perform other related duties as assigned.
Requirements
- Excellent and confident communication skills
- Basic vacation ownership product knowledge
- Resourceful
- Problem Solving
- System knowledge with Voice and Clarity
Nice To Haves
- Understands the importance of delivering exceptional customer care
- Timeshare sales and marketing
Responsibilities
- Onboarding new members into the NMJ program.
- Assisting in scheduling an NMJ welcome call.
- Selling and setting dates for an NMJ vacation.
- Providing take home collateral.
Benefits
- Comprehensive commission plan that offers outstanding earning potential including monthly and quarterly bonuses
- GO Hilton discounted hotel rates worldwide as low as $40 per night
- Medical, Dental, and Vision benefits
- 401K
- Generous Vacation Time Off Program
- Paid Sick Time
- Employee stock purchase program - purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
