New Member Journey Marketing Coordinator
About The Position
As a New Member Journey (NMJ) Representative, you would provide a warm welcome and an extension of confidence and trust in their new purchase by providing new member collateral. You will schedule a 14-day welcome call, sell a NMJ vacation and collect $49, and schedule NMJ vacation dates within 31-120 days. You will provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe. You will also perform entry input into systems of entrance, provide a seamless handoff to Quality Assurance team members, and if applicable, call members to offer a NMJ vacation package. You will provide outstanding customer care when interacting with members and guests, embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, complete all required Company training/compliance courses as assigned, adhere to Company standards and maintain compliance with all policies and procedures, and perform other related duties as assigned. Hilton Grand Vacations is unique because there’s nothing more rewarding than creating lifelong memories, for yourself and for others. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Requirements
- Entry input into systems of entrance
- Provide seamless handoff to Quality Assurance team member
- If applicable, call members to offer a NMJ vacation package
- Provide outstanding customer care when interacting with members and guests
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
Responsibilities
- Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
- Schedule a 14-day welcome call
- Sell a NMJ vacation and collect $49
- Schedule NMJ vacation dates within 31-120 days
- Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe
- Entry input into systems of entrance
- Provide seamless handoff to Quality Assurance team member
- If applicable, call members to offer a NMJ vacation package
- Provide outstanding customer care when interacting with members and guests
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
