New Home Sales Assistant

Minto•Hilton Head, SC

7d•Onsite

About The Position

The New Home Sales Assistant creates a welcoming, service-oriented experience for visitors and provides essential support to the sales team. This role is key to ensuring smooth daily operations and a positive home-buying journey for every guest.

Requirements

Strong verbal and written communication skills.
Professional demeanor and excellent customer service orientation.
3+ years of experience in customer service or hospitality preferred.
Office administration and organizational skills.
Proficiency with CRM systems such as Salesforce is highly desirable.
Ability to multitask in a fast-paced environment and work weekends/flexible hours.

Nice To Haves

Previous experience in a real estate or sales center environment a plus.

Responsibilities

Greet and assist visitors, delivering an engaging and professional first impression.
Support the sales team with administrative tasks, appointment coordination, and customer communication.
Manage office organization and maintain cleanliness within sales and model centers.
Update and maintain accurate customer records in CRM (Salesforce).
Prepare refreshment areas and ensure a welcoming environment for all guests.
Facilitate scheduling of repairs and maintenance with vendors as needed.
Assist with generating and tracking sales and traffic reports.
Conduct basic community overviews when sales staff are unavailable.
Handle phone inquiries with polished, professional etiquette.
Ensure supplies, brochures, and collateral are well stocked and organized.
Audit purchase & sales agreements and Group A options once prepared by NHSP.
Claim sales in the SalesXpress database once all contract items are completed by NHSP.
Process internal documents upon completion of contract audit.
Update contract addenda throughout contract to close process.
Audit and process inventory home and Group B options paperwork.
Assist in tracking sales reports, realtor sales and Change in Latitude Getaway sales.
Other duties within the scope as assigned by management.