New Hire Scheduling & Counselor Communication Lead - Remote

OneDigital

16d•$20 - $23•Remote

About The Position

OneDigital is seeking a New Hire Scheduling & Counselor Communication Lead to join their client experience team. This role is responsible for managing the scheduling of counselors for perpetual new hire enrollments, ensuring sufficient coverage, and facilitating clear communication between counselors, clients, and internal teams. The position emphasizes a people-first culture, growth, and serving others, with a mission to help people do their best work and live their best lives. The company values diversity, equity, and inclusion, and is committed to creating an environment where everyone feels seen, valued, respected, and supported.

Requirements

Ability to manage competing priorities of various internal stakeholders and champion the right decision for the company.
Proficient in leading and completing work tasks independently.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite or similar software.
Maintains composure and professionalism when dealing with difficult or complex situations.
Ability to quickly learn new processes and embrace change management/innovation.
Achieves/exceeds goals and targets.
Strong work ethic and personal accountability.
Excellent problem solver and solution oriented.
Must hold a current and active life and health license in their resident state.
Three years of related group enrollment experience required.

Nice To Haves

Bachelor’s degree in marketing, Business Management, Business Administration, or related field preferred.

Responsibilities

Receive and process required information for counselor scheduling needs related to perpetual new hire enrollments.
Manage counselor time off requests and scheduling preferences.
Lead urgent counselor and customer employee communications to ensure timely enrollments and excellent service.
Assign counselors to meet client needs for new hire enrollments and ensure sufficient coverage.
Confirm all assigned counselors for the schedule.
Manage details for prospective, tentative, and confirmed perpetual new hire enrollments using the New Hire Dashboard.
Manage counselor scheduling-related information on the New Hire Dashboard for optimal assignment decisions.
Support Counselors with their productivity on perpetual enrollments.
Act as Deputy People Administrator, ensuring accurate setup for scheduling and payroll.
Assist team members with Deputy schedule questions related to perpetual new hires.
Ensure new hire Counselor and Client-facing schedules match for improved internal communication and timesheet accuracy.
Provide process improvements for new hire counselor scheduling activities.
Support escalated client issues related to new hire enrollments.
Collaborate with Client Experience support team members for ongoing perpetual schedule needs.
Measure labor efficiency by analyzing scheduled, requested, and used hours.
Collaborate and influence the Customer Experience Operations team to achieve success milestones.
Act as a role model for leveraging effortless skills and tools.
Demonstrate knowledge of client business, industry, benchmarks, and market insights.
Display organizational savvy and understand how to get things done through various channels and partnerships.
Perform other related duties as required.