New Car Sales Product Specialist

Wagner Subaru•Bath Township, OH

5d•Onsite

About The Position

At Wagner Subaru, we believe buying a vehicle should be enjoyable, transparent, and pressure-free. As the 5th oldest Subaru retailer in the United States, we've built our reputation on exceptional customer experiences, long-term relationships, and a team culture that's different from the traditional dealership environment. We have remained family owned and operated since opening our doors in 1958, and take pride in our culture built on honesty, empathy, appreciation, respect, and trust. We're looking for energetic, people-focused individuals who enjoy creating authentic relationships and helping others make informed decisions. As a Product Specialist, you'll serve as a trusted guide throughout the vehicle purchase process, educating customers on Subaru products, technology, safety features, and ownership benefits. No automotive sales experience is required. In fact, many of our most successful team members came from retail leadership, hospitality, customer service, education, healthcare, and other relationship-driven industries.

Requirements

Valid driver's license with an acceptable driving record
Excellent communication and interpersonal skills
Basic computer proficiency
Ability to work evenings, weekends, and holiday rotations
Ability to work with a diverse customer base

Nice To Haves

Leadership or management experience in retail, hospitality, customer service, or related fields
Bachelor's degree or equivalent professional experience
Experience in a customer-facing environment
Demonstrated success in achieving goals and performance standards
Outgoing, friendly, curious, and relationship-oriented
Motivated to learn and continuously improve
Organized with strong attention to detail
Comfortable using technology and learning new systems
A strong communicator, both written and verbal
Professional, accountable, and dependable
Passionate about delivering exceptional customer experiences
Comfortable working in a fast-paced environment
Has strong time-management skills
Interested in automobiles, technology, and helping people
Candidates who naturally align with values of adventure, community, wellness, and environmental responsibility

Responsibilities

Build relationships with customers and provide a welcoming, customer-first experience.
Guide customers through the vehicle purchase process from initial inquiry to delivery.
Educate customers on Subaru vehicles, technology, safety systems, and ownership benefits.
Communicate with customers through phone, email, text, video, and in-person interactions.
Conduct vehicle demonstrations and test drives.
Execute dealership pricing and sales strategies with professionalism and transparency.
Assist customers with vehicle trade evaluations.
Present available protection plans, accessories, and aftermarket products.
Set, confirm, and maintain customer appointments.
Maintain accurate customer records and follow-up activities in dealership software systems.
Participate in dealership events, community outreach, and manufacturer programs.
Complete all required Subaru training and certification programs.
Attend team meetings, training sessions, and manufacturer events.