New Business Specialist

Zander Insurance Agency•Nashville, TN

12h•Hybrid

About The Position

Zander Insurance is hiring a New Business Specialist to support customers with life insurance applications and identity theft protection inquiries. The role involves helping clients complete and sign life insurance applications over the phone, arranging insurance exams, answering billing questions, and responding to email and information requests about Zander’s Identity Theft Protection through inbound and outbound calls. The specialist uses sales methodologies and problem-solving strategies to position Zander products and services and provide customers with individualized, long-term solutions. The position is part of a supportive team focused on exceptional service and professional growth. The company offers a hybrid telecommuting schedule and describes a standard 40-hour workweek; additional hours may be required.

Requirements

High service aptitude and a customer-focused approach described as having the heart of a teacher.
Reliability and adaptability in a fast-paced environment.
Ability to use the tools needed to work efficiently from home occasionally.
Effective written and verbal English communication skills.
Ability to communicate by telephone for extended periods, up to seven hours per day.
Ability to sit and stand for extended periods, up to seven hours per day, and walk up and down stairs.
Ability to pay attention, listen actively, analyze problems, evaluate options, focus on tasks, multitask, make decisions, and interact appropriately with others.
Ability to handle stress appropriately in a fast-paced environment.
Consistent attendance during normal working hours within a standard 40-hour workweek; additional hours may be required.

Responsibilities

Assist clients by phone with completing and signing life insurance applications.
Schedule insurance exams and help clients with billing questions.
Respond to emails and information requests regarding Zander’s Identity Theft Protection.
Make inbound and outbound calls concerning Identity Theft Protection.
Apply sales methodologies and problem-solving strategies to position company products and services and provide individualized solutions.
Communicate with customers and colleagues by phone, email, video meetings, and in person.
Use office equipment and maintain attention, active listening, multitasking, and decision-making while handling customer needs.