New Business Representative

Pacific Gas And Electric Company•San Francisco, CA

2d•Hybrid

About The Position

This position is charged with customer contact, project coordination, billing, and contract preparation in connection with less complex installation of new business gas and/or electric facilities. NBRs will not prepare job estimates. This does not preclude job owners from preparing invoices or contracts based on simplified charge methodology. A New Business Representative may be assigned no more than 50% of their workload in SNBR-level jobs at the same time and must work under the guidance of a Senior New Business Representative or IPE. This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory. PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $51.01 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.

Requirements

Bachelor’s degree from a recognized college or its equivalent experience.
Three (3) or more years of experience in construction project management or PG&E technical service planning or 12 months of experience as a Hiring Hall (HH) New Business Representative, HH Senior New Business Representative and/or HH Engineering Estimator
Strong project management, customer contact and communications skills.
Basic computer skills including Microsoft Word, Excel, email.
Valid California Driver's License and California minimum insurance coverage if using personal car
Driving is an essential function of this job, therefore the employee must have and maintain a valid driver’s license.

Nice To Haves

Additional consideration may be given to candidates that reside within 50 miles of the headquarters
Familiar with tariffs, rates, contracts/tools, Work Management (WM) SAP and work processes and tools.
Works effectively as a member of a team
Ability to work with both internal and external customers/clients
Facilitation and conflict resolution skills
Ability to manage for results and in the process work as a team to build agreement
Strong focus on safety
Committed to providing superior and proactive customer service
Strong verbal and written communication skills
Ability to demonstrate initiative and decisiveness
Ability to demonstrate sound judgment and forward thinking
Problem solving skills
Computer skills (SAP, Microsoft Excel, Word, etc.)
Conflict resolution skills
Measurement skills and ability to use some physical tools (drive stake in the ground, use Range Finder or Height Stick and Shovel, etc.) in the field

Responsibilities

Maximize public and employee safety by ensuring that job designs are performed to Company and State standards and meet all compliance requirements.
Prepares pre-design job packages with all required information including field sketch layouts for the scoping of construction and accurate field data including pictures measurements.
Manages scope and schedule and cost for all assigned projects, from initiation to meter set.
Coordinates all other departments or individuals who are involved with the project and works to define the project’s background, objective, design scope, schedule, roles, and responsibilities.
Coordinates with internal and external stakeholders to complete the project in a timely manner. Includes understanding of project schedules and working closely with the work and resource group to prioritize work using available tools or technology.
Proactively manages a new business portfolio of work to ensure compliance to standard work or ensures variances are in accordance with company guidelines. Effectively monitors project schedule and prioritizes work in coordination with dependency partners and construction execution teams.
Schedules and conducts project meetings, provides all pertinent data and addresses potential project risks including schedule setbacks and coordinates actions before setbacks occur.
Ensures that the project is performed as planned or manages project delays in accordance with company guidelines.
Looks for ways to minimize costs on projects for both the applicant and PG&E.
Ensures that the correct type of financial order, work category, etc., has been applied and actively monitors costs.
Fielding including job site visits and customer meetings are required. Fielding will include but not limited to site visits for pre-design job package creation. facilitating pre-construction meetings, verifying site readiness and any emergent issues that might require a site visit.
NBRs will gather information on field conditions for pre-design packages for single locations. A single location is defined as one or more of the following: a. Electric: Nearest point of electric distribution to panel, service work only if within 200 feet for Under Ground (UG) or 150 Over Head (OH). b. Gas: Nearest point of gas distribution main to single meter location, service work only, if within 200 feet. If a and/or b occurs more than once within a single premise, NBRs will field these as well (Example: House and Pump). At all other locations, the Job Owners Checklist is required, and the Field Notes Template is optional for each NBR, who will consult with their assigned mentor or supervisor as to whether collecting that information will be efficient.
Communicates project status (e.g., scope, schedule, and cost) to all stakeholders throughout the project, as applicable.
Facilitates resolution of project-related disputes. Continuous formal communication (both written and verbal) with all stakeholders is given a high priority throughout all stages of the project.
Prepares contracts, as applicable, to ensure compliance with standards and tariffs.
Provides applicants, estimating, engineering, clerical and construction partners with complete and accurate information on rate and rule applicability, potential costs and timelines.
Proactively communicates to project stakeholders, both internal and external.
Negotiates reasonable estimating and construction dates that address customer’s anticipated schedules and meets compliance requirements, including communications and timelines. May provide customer with an initial non-binding cost.
Ensures that all charges mandated under the applicable tariffs are identified in the contract and secured before beginning construction. This position is responsible for ensuring correct tariff interpretation and application, and for working with Law department on exceptional case projects when required.
Partner with other PG&E departments and/or rates and tariffs for application of best rates when appropriate.
Ensures all applicable project documentation is maintained in the system of record.
Ensures all project dependencies are met prior to allowing a construction start.