New Business Case Coordinator

Principal Financial Group • Des Moines, IA

1d • Remote

About The Position

As a New Business Case Coordinator supporting Disability Insurance products, you'll manage new business applications from initial receipt through case closure. In this role, you'll serve as a key point of coordination between financial professionals, underwriting, and internal business partners to help ensure a smooth, accurate, and timely new business experience.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

• Bachelor's degree or equivalent work related experience required
• Must develop a broad understanding of insurance operations, products and concepts
• Must have strong computer skills, aptitude, and proficiency at keyboarding
• Must exhibit quick judgment, excellent organizational skills, and accurate and precise written and verbal communication
• Must exhibit positive relationship building with internal and external customers and be able to respond to a difficult situation that requires tact and diplomacy
• Must exhibit good decision-making when working on complex casework and making exceptions during new business processing
• Must exhibit the ability to prioritize work, maintaining service standards in the face of peak times and heavy workloads, and frequent interruptions
• Able to multi-task in a fast paced changing environment with high accuracy and within established turnaround times
• Must be an effective team player and a positive influence within the organization
• Must develop solid product knowledge across all lines
• Must work professionally and respectfully with demanding and diverse distribution channels

Nice To Haves

• Participation in industry continuing education is strongly recommended

Responsibilities

• Facilitate the processing of new business cases for a variety of distribution channels. This includes reviewing the application package for completeness and accuracy.
• Ordering medical underwriting requirements and proactively following up on all needs to complete the new business case, among other tasks.
• Track cases through its life cycle to ensure stated service standards are met.
• Provide regular updates to all key stakeholders.
• Provide support for financial professionals, including updating outstanding requirements, assisting with obtaining forms, and answering questions.
• Establish effective working relationships by responding to financial professionals inquiries; provide information on products, services, and status of outstanding issues.
• Gather and record detailed information from financial professionals in order to resolve requests and concerns.
• Utilize opportunities to educate field staff and financial professionals on new business processes.
• Serve as a subject matter expert regarding new business processing for different distribution channels to help facilitate development of training materials and documentation.
• Recommend to management ways to improve team and work efficiency.
• Research and implement state and federal regulations/compliance issues and their impacts on business processes.
• Perform other job-related duties and special projects as the need arises.

Benefits

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree