New Build Fleet Center Technician

Empire Southwest•Mesa, AZ

13h•Onsite

About The Position

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world. We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California. Join our team today! This role involves troubleshooting, repairing, reconditioning, and servicing Caterpillar and other Empire allied machines, systems, and power train components in a shop environment. The technician will diagnose malfunctions and failures of machines electrical, hydraulic, and power train components, identify root cause failures using electronic tools, schematics, and other troubleshooting methods, and effectively communicate equipment conditions, machine status, and recommendations to clients, associates, and management.

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Keep safety as a priority in the work environment.
Ability to successfully complete a skills assessment. (eTRAIN test)
Valid driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
High school diploma or General Education Degree (GED).
Basic computer and internet knowledge required, as well as knowledge in operating scanning/diagnostic tools.
Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
Appropriate manner, conduct, and grooming adhere to company policy.
Ability to work cooperatively and communicate effectively.
Must have acceptable attendance to meet all company standards and requirements.

Nice To Haves

At least five years heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, Tier IV Emissions systems, failure analysis procedures, and warranty claims procedures.
Knowledge of CAT machine components and systems.
May be required to operate a forklift with appropriate certification(s).

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Maintain good client relations and support for corporate marketing objectives.
Repair, recondition, and maintain equipment and components.
Prepare service reports.
Plan and control cost of repair jobs.
Maintain company equipment – keep in good clean orderly condition.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar and allied product procedures and systems.
Maintain current MSHA card if work area requires.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
Work overtime as needed.
Travel to remote locations as needed.
Perform other related duties as assigned.
Work within and promote corporate values.