New Arrival Case Manager

The Immigrant and Refugee Community Organization•Portland, OR

3d•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. In additional to serving refugee and immigrant communities long established in Oregon, we welcome new arrivals, support them with housing, navigating local resources and connecting with their new communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation, health insurance enrollment, emotional health support and client-directed case management. We also engage in community outreach and education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information. The New Arrival Case Manager position will be responsible for providing essential case management support to new arrival individuals and families so that they can adjust to a new life in the U.S. The Case Manager will provide a listening, supportive presence to IRCO clients, help them navigate community resources, advocate on their behalf with service providers as needed and connect clients with community to support, establish, and maintain self-sufficiency in their own lives. The Case Manager will engage in outreach and community engagement to ensure communities and clients have knowledge of and access to our programs. Reporting to IRCO’s New Arrival Coordinator, this position will be based in one of IRCO’s offices to provide community specific services.

Requirements

Fluency in English and a 2nd language commonly spoken by immigrants and refugees required. (Dari, Pashto, Ukrainian, Rohingya preferred)
Must be able to pass extensive Background Check
Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
Experience working with refugee and immigrant communities, particularly new arrivals
Experience with case management and resource referral
Experience working with individuals and families navigating daily tasks
Ability to discuss sensitive topics (e.g. physical health, trauma, mental health, financial insecurity, food insecurity) with care and respect
Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status
Demonstrated ability to work effectively independently and as part of a team
Strong computer skills including proficiency in the use of Microsoft programs and applications
Strong communication skills in a multilingual, multi-background organization
Strong ability to work with multi-background staff in a team setting
Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments

Nice To Haves

Dari, Pashto, Ukrainian, Rohingya preferred

Responsibilities

Provide pre-planning for new arrivals including connection to housing programs, airport pick up coordination and preparing case files
Provide welcome service including welcoming at airport, 1st home visit and all initial paperwork and referrals
Complete intake of clients to screen for eligibility and complete all intake paperwork
Obtain all required information for eligibility and enter documentation into case files and program reports as required, including releases of information, assessments and eligibility documentation
Provide a strengths-based approach in service planning and case note documentation
Maintain impeccable electronic and paper files as required
Support enrollment in necessary or supportive government programs (e.g. social security, TANF, SNAP, WIC, Medicaid, etc.)
Support navigation and advocacy with various essential health and social services and resources (e.g., access to food, housing support, accessing primary care provider, behavioral health supports, connections with youth programs or schools etc.)
When relevant, we will welcome clients at the airport, assist in securing short or long term housing, ensuring access to adequate and culturally appropriate food and school enrollment
Meet with clients in their homes as well as in community locations as needed
Track individual’s participation and other program metrics in relevant tracking and reporting documents
Engage in outreach in the community to provide knowledge of and access to the program for eligible clients
Support clients transportation needs by supporting access to public transportation or arranging medical transportation as needed and available
Make referrals as needed to both internal IRCO programs or external partners to meet clients needs as they are expressed
Participate in case reviews with team members and coordinate connections with community resources, as necessary
Complete all required closing documentation at case closure
Participate in staff meetings, trainings, committees, and other Community Health and Wellness activities to support the sector and agency’s goals
Other duties and responsibilities may be assigned

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending account