New Accounts and Teller

HomeBank Texas•Rockwall, TX

4d•Onsite

About The Position

The New Accounts/Teller Representative is responsible for delivering high-quality customer service by accurately handling daily teller transactions and assisting customers with opening and maintaining deposit accounts. This role supports branch growth by building relationships, identifying customer needs, and ensuring compliance with all bank policies and applicable regulations.

Requirements

High school diploma or equivalent required
1–2 years of customer service, cash handling, or banking experience preferred
Ability to pass background check in accordance with banking regulations
Strong customer service and relationship-building skills
High attention to detail and accuracy
Effective verbal and written communication skills
Ability to handle cash transactions efficiently and accurately
Problem-solving and conflict resolution abilities
Ability to multi-task in a fast-paced environment
Basic computer and banking system proficiency
Sales orientation with ability to identify customer needs

Responsibilities

Process routine financial transactions, including deposits, withdrawals, transfers, wires, payments, and check cashing
Balance cash drawer and maintain proper cash controls in accordance with bank procedures
Open and service consumer and business accounts, including checking, savings, CDs, and IRAs
Explain account products, services, fees, and disclosures clearly to customers
Verify customer identity and documentation in compliance with CIP and regulatory requirements
Identify customer needs and cross-sell appropriate bank products and services
Assist customers with digital banking, debit cards, and general account inquiries
Maintain accurate records and documentation for all transactions and account openings
Follow security procedures and report suspicious activity per BSA/AML guidelines
Provide professional, courteous service and resolve customer issues promptly