New Account Agent

V R Della Infotech • Overland Park, KS

6d

About The Position

At Hills, we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you're interested in work that matters, fueled by passion for pets, we invite you to apply. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill's mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that's a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. The New Account Agent's primary responsibility is Customer Business Account set up, reporting, and testing. Their duties include the processing of new account documentation which includes changes and updates, audit of master data attributes that affect business account set up, answering queue calls related to customer business account set up/changes/updates, update customer credit card information, and collaborate with internal and external teams to understand the impacts of master data changes on the business.

Requirements

• High School Diploma
• 2+ years of Consumer Goods Industry experience
• Ability to use common business software (i.e., Google Office Suite, Excel and SAP)

Nice To Haves

• Bachelors Degree in Accounting, Computer Systems, Finance, or Tax
• 1+ year of Finance function experience
• 1+ year of data management experience
• Master Data Management experience
• Ability to manage multiple activities and set priorities

Responsibilities

• Process and prepare documentation for inquiries received via email and AODOCS for customer business account set up, which includes changes and updates.
• Perform testing for customer Master Data Management activities in SAP and the Customer Business Account portal.
• Act as point of contact for Finance, Sales, CXEC for reporting related to master data attribute standards for customer business accounts.
• Resolve customer hierarchy issues, and payment issues driven by MDM or Customer credit card issues
• Run and review monthly audit reports and reconciliations, and address procedural errors found to prevent future issues.
• Answer queue calls and reply to emails related to customer business accounts.
• Add or change customer credit card information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED