Neuroscience Triage Scheduling Coordinator

OhioHealth • WORK AT HOME - OHIO, OH

1d • Hybrid

About The Position

The Neuroscience Triage Scheduling Coordinator plays an important role in helping patients get connected to the right Neuroscience Care at the right time! In this work-from-home position, you’ll review neurology referrals and clinical information, respond to patient questions from department, clinical associates, and providers through CareConnect messaging, Teams, and/or emails, and use your clinical knowledge to determine the appropriate specialty and scheduling pathway. You’ll partner closely with Providers and Scheduling Teams while helping ensure patients receive timely, coordinated care.

We’re looking for an experienced LPN or RN with a strong Neurology or Neuroscience background who is comfortable applying independent clinical judgment in a non-bedside environment. The ideal candidate understands neurological diagnoses and can independently review clinical information and testing to help determine whether a patient should be seen by General Neurology or a specialty area such as Cognitive conditions, Epilepsy, Movement Disorders, Multiple Sclerosis and Neuromuscular conditions. Success in this role requires strong critical-thinking, communication, organization, and follow-through skills in a fast-paced environment supporting a high volume of referrals.

This is a great opportunity for a clinical professional who wants to continue using their nursing expertise while transitioning away from direct patient care. You’ll join a collaborative, patient-focused team that works closely with Providers, holds daily huddles, and prioritizes keeping patients informed throughout the scheduling process. The role offers the opportunity to make a meaningful impact on the patient experience across OhioHealth Neuroscience.

Requirements

• Bachelor's Degree
• RN - Registered Nurse - Ohio Board of Nursing
• Expertise in neuroscience triage and scheduling
• Work from Home: 8:00am – 4:30pm
• In-person training required at the Lane Avenue location a few days a week during onboarding (typically 4-6 weeks)
• Bi-annual in-person staff meetings required
• Experienced LPN or RN with a strong Neurology or Neuroscience background
• Comfortable applying independent clinical judgment in a non-bedside environment
• Understands neurological diagnoses and can independently review clinical information and testing
• Strong critical-thinking, communication, organization, and follow-through skills in a fast-paced environment supporting a high volume of referrals.

Nice To Haves

• Clinical Care Management experience preferred

Responsibilities

• Responsible for reviewing medical records of all incoming referrals within 48 hours of receipt of the referral to determine the following: Acuity of the request, Clinical documentation is sufficient or if additional information is needed to process the referral., Prior authorization is documented and valid if required., Determine if the referred to provider or department aligns with the clinical reason for the referral. If unable to determine, escalate to the appropriate provider for review. If necessary, update the referral and notify the referring provider of the change, and the clinical rationale for the change., Development and amendment of standard work protocols as necessary.
• Monitors and build templates for compliance with OPG scheduling guidelines
• Monitors and assigns ED Doc of the day referrals as well as referrals received in the OPG Scheduling Pool and general scheduling work queues.
• Ongoing professional interaction with physicians, support staff and patients
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Benefits

• We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level