Neuroscience Rare Diseases Account Manager (NRD-AM) - Florida/PR Ecosystem

Genentech•Miami, FL

12h•Onsite

About The Position

This role focuses on managing and developing relationships with physicians and other customers within the assigned territory, specifically in the Florida/Puerto Rico ecosystem for Neurological Rare Diseases (NRD). The Account Manager will represent Genentech's (GNE) assigned brand(s) and their approved indications, educating external customers like physicians and nurses about the clinical information related to the therapeutic area/disease state. A key responsibility includes supporting healthcare provider offices with access and reimbursement. The role serves as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing their clinical, educational, and business needs to improve patient outcomes. This involves proactively identifying and solving complex account issues, collaborating with internal and external experts, and delivering education on product information, appropriate use, and dosing according to FDA guidelines. The Account Manager will triage to US Medical Affairs experts as needed, engage with specialty pharmacies to highlight the therapeutic area's value proposition, and conduct business reviews. They will also provide information and resources to patients/caregivers and advocacy groups to empower their participation in healthcare decisions, and address product acquisition and supply matters, ensuring product access through education on coverage, reimbursement, and patient assistance programs. Communication of patient-specific access issues and trends to territory partners, while maintaining confidentiality, is crucial. The role requires exemplifying operating principles, collaborating with Partnership and Access Liaisons (PALs) on local business plans, and working with PAL and Case Manager roles to ensure a positive end-to-end experience for all stakeholders. This is a field-based role covering the Greater Miami area and Puerto Rico, with a preference for the candidate to reside in the Greater Miami area. Overnight travel may be required.

Requirements

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum
6 or more years’ experience working in a sales role with HCPs
Deep understanding of healthcare practitioners' clinical and business goals and challenges to drive demand at the point of care.
Coach and mentor other TAMs within the ecosystem, utilizing outstanding interpersonal, presentation, influencing, and negotiation skills.
Proven track record of solving unusually complex problems using multiple dynamic sources of information, while meeting or exceeding objectives and goals.
Must be fluent in Spanish
This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role.
As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Nice To Haves

Reimbursement experience is strongly preferred
Neuroscience, rare disease and/or orphan experience
Ability to attend Advocacy Events
Work with Advocacy Groups
Previous experience in achieving specific brand performance plans or other financial targets

Responsibilities

Manage and develop long-term relationships with physicians and other customers in the assigned territory.
Represent assigned GNE brand(s) and their approved indications.
Educate external customers (physicians, nurses, etc.) on the clinical information of assigned GNE brand(s) in relation to the applicable therapeutic area/disease state.
Support healthcare provider offices with access and reimbursement.
Serve as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing their clinical, educational, and business needs.
Proactively identify and develop solutions for complex or critical accounts within and across therapeutic area ecosystems.
Deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines.
Triage to US Medical Affairs experts as needed.
Engage with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews.
Provide patients/caregivers and patient advocacy group members with information and resources.
Address product acquisition, supply matters, and ensure product access through education on coverage, reimbursement, and patient assistance programs.
Communicate patient-specific access issues and trends to territory partners while maintaining patient confidentiality.
Lead by exemplifying operating principles.
Collaborate with Partnership and Access Liaison (PAL) to develop comprehensive local geography business plans.
Work proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.