Neurology Certified Medical Assistant

Ochsner Health•Meridian, MS

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document relevant medical information. The role supports patients and providers throughout visits, helps ensure they are prepared, answers patient questions, prepares rooms for subsequent appointments, and completes appropriate documentation. The employee adapts communication and care to the patient population, maintains clinical knowledge and credentials through professional development, and complies with applicable policies, laws, regulations, accreditation standards, and workplace safety and privacy requirements. Duties may include other assigned responsibilities.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adjusting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about current federal, state, and local laws, accreditation standards, and regulatory requirements relevant to the assigned area, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.