Neurological Rare Disease Account Manager (NRD-AM) – NC/SC Ecosystem

Roche•South San Francisco, CA

17h•Onsite

About The Position

Rare diseases are common in neurology, with an estimated third of the 7,000 known rare diseases having a neurological component. People with neurological rare diseases often face long waits for diagnosis and treatment. While a limited number of orphan drugs are approved for neurological conditions, many are in development. Patients and caregivers are highly engaged in their treatment and communities, often attending meetings and events with healthcare providers (HCPs). This role requires building strong, customer-focused teams to represent Genentech with integrity, supporting customers compliantly and in line with company values.

Requirements

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum
6 or more years’ experience working in a sales role with HCPs
Deep understanding of healthcare practitioners' clinical and business goals and challenges to drive demand at the point of care.
Coach and mentor other TAMs within the ecosystem, utilizing outstanding interpersonal, presentation, influencing, and negotiation skills.
Proven track record of solving unusually complex problems using multiple dynamic sources of information, while meeting or exceeding objectives and goals.
Must live in North Carolina or South Carolina for consideration.
This is a field based role covering North Carolina and South Carolina.
This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role.
Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

Nice To Haves

Reimbursement experience is strongly preferred
Neuroscience, rare disease and/or orphan experience
Work with Advocacy Groups
Previous experience in achieving specific brand performance plans or other financial targets

Responsibilities

Manage and develop long-term relationships with physicians and other customers in the assigned territory.
Represent assigned GNE brand(s) and their approved indications, educating external customers on clinical information.
Support healthcare provider offices with access and reimbursement.
Serve as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing clinical, educational, and business needs.
Proactively identify and develop solutions for complex or critical accounts within and across therapeutic area ecosystems.
Deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines.
Triage to US Medical Affairs experts as needed.
Engage with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews.
Provide patients/caregivers and patient advocacy group members with information and resources.
Address product acquisition, supply matters, and ensure product access through education on coverage, reimbursement, and patient assistance programs.
Communicate patient-specific access issues and trends to territory partners while maintaining patient confidentiality.
Lead by exemplifying Operating Principles.
Collaborate with Partnership and Access Liaison (PAL) to develop comprehensive local geography business plans.
Work proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.