Networking Customer Reference Manager, Customer Advocacy & References

Hewlett Packard Enterprise • Ft. Collins, CO

4d • Hybrid

About The Position

Hewlett Packard Enterprise is seeking a strategic, high-impact PMO team member to manage, build, and scale customer references for its Networking business. The role partners with product and solutions marketing, communications, sales, analyst relations, and other stakeholders to identify, develop, and amplify customer stories that strengthen market credibility and support business growth.

The successful candidate will build a global pipeline of customer references aligned with business priorities and campaigns; deliver customer-first stories across written, video, digital, and event formats; and improve program speed, rigor, and consistency through strong program management and stakeholder alignment. The role also supports executive storytelling, campaign impact, market influence, peer-to-peer engagements at HPE events, and ad hoc sales requests.

This is a hybrid role requiring an average of two days per week in an HPE office.

Requirements

• At least 7 years of experience in customer advocacy, references, or customer marketing programs.
• Proven program-management or PMO leadership experience across complex organizations.
• Strong track record of developing customer stories and reference pipelines.
• Experience working with product marketing and cross-functional stakeholders.
• Demonstrated ability to manage agencies and external partners.

Nice To Haves

• Exceptional customer storyteller with the ability to influence executive audiences.
• Deep understanding of customer-first best practices and advocacy programs.
• Strong communication and relationship-building skills, with the ability to serve as a trusted stakeholder advisor.
• Diplomatic and resilient, with the ability to navigate complex organizational dynamics.
• Proactive, results-driven mindset and bias for action.
• Skill in securing customer approvals and gaining agreement.
• Comfort taking calculated risks to advance business outcomes.

Responsibilities

• Identify and prioritize customer wins that can become external references aligned with campaign and solution marketing needs.
• Build and manage a scalable pipeline of customer references and stories tied to business priorities, including collecting sales wins in HPE’s internal database.
• Align reference strategy with company and business-unit strategy, growth areas, and strategic narrative themes.
• Serve as the primary PMO partner to Product Solution Marketing leads in Networking Product Solutions Marketing and Communications.
• Align the customer content pipeline with Networking Campus & Branch business priorities.
• Drive governance, prioritization, and operating cadence with cross-functional stakeholders.
• Lead development of customer stories in written, video, digital, and speaking-engagement formats.
• Translate complex customer outcomes into compelling, campaign-safe narratives while ensuring customer-first storytelling and adherence to CAR best practices.
• Manage agency partners and oversee timelines and deliverables for customer content development.
• Coordinate with marketing and communications teams to meet broader content needs.
• Establish PMO discipline through pipeline tracking, reporting, prioritization, and delivery cadence.
• Identify gaps and proactively develop new customer-reference opportunities.
• Ensure consistent execution across multiple business units and stakeholders.
• Support peer-to-peer engagements at HPE events.
• Respond to ad hoc sales requests as needed.

Benefits

• Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
• Career development programs intended to help employees achieve professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed