Network Voice Engineer

Guggenheim Partners•New York, NY

2d•Hybrid

About The Position

Guggenheim is seeking an exceptional Senior Network Voice Engineer to join its Platform Services team. Reporting to the Director, Network Services, this person will join a highly collaborative & dynamic team responsible for voice, network & collaboration systems. In addition to technical skills, the ideal candidate will demonstrate a commitment to delivering unified superior user experience. The successful candidate will have deep technical experience across infrastructure & cloud technology layers and be comfortable interacting with all levels of staff in a financial services environment. The Network Voice Engineer role presents an opportunity to join a team designing and implementing cutting edge technology in support of an enterprise-wide digital transformation. Guggenheim Securities Platform Services team provides critical IT services and technology which enable the firm to deliver value to our clients while supporting business expansion. This position is located in the Guggenheim Securities New York office.

Requirements

5+ years hands-on supporting enterprise voice deployments in a financial services environment
Routing & switching concepts & protocols: BGP, VLANs, STP, VRRP/HSRP, QOS
Wireless: 802.11a/b/g/n/ac/ax/be (Wi-Fi 6E/7), controller-based WLAN (Meraki)
Firewall concepts including VPN (IPsec, SSL), ACLs, 802.1X, NAC
Vendor and carrier management with escalation experience
Tier 2/3 incident troubleshooting; on-call rotation
Packet analysis: Wireshark (SIP/RTP dissectors), tcpdump
Scripting/automation: PowerShell, Terraform, Ansible

Nice To Haves

End-user–facing engagement & professionalism
Ability to work cross-functionally with security, identity, business, and app teams
Experience with ITIL principles using Service Now
Clear technical documentation and stakeholder communication

Responsibilities

Unified Communications Integration
Microsoft Teams Calling with operator connect platform administration
Direct Routing design and deployment
Design & programming of auto attendants, call queues, dial plans, hunt groups, etc
Development of call quality dashboard (CQD), call analytics, KPI’s for platform reporting
E.911 / dynamic emergency calling compliance
Management of teams calling licenses, calling plans, carrier invoicing, billing
Teams calling integration with physical devices such as handsets, intercoms & AV devices
Microsoft Teams Rooms (MTR) device deployment and management
Training service desk to complete level 1 requests and first line troubleshooting
Trader Voice
Hands-on experience with IPC Unigy / Unigy 360 turret systems
Proficiency with Unigy Management System (UMS) for provisioning, configuration, and administration
Experience with IPC Nexus and Media Manager for session border and media handling
Familiarity with IPC Connexus cloud connectivity services
Turret hardware support: Pulse, iQ/MAX Edge, and softphone/Unigy Soft Client deployments
MAC (Move/Add/Change) work: line assignments, speed dials, hoot-and-holler, intercom, ring-down circuits
Collaboration
Deployment, operation, and lifecycle support of audiovisual systems across the firms conference rooms, huddle spaces, boardrooms, and event/town-hall spaces
Integrate rooms with unified communications platforms (Microsoft Teams Rooms, Zoom Rooms, Cisco Webex)
Serve as Tier 2/3 escalation for AV incidents; own root-cause analysis and permanent fixes
Monitor room health, track asset inventory, develop preventive-maintenance schedules
Track KPIs: room uptime, mean-time-to-resolve, meeting-join success rate, user satisfaction