Network Voice Engineer I

Nebraska Furniture Mart•Omaha, NE

11h•$45,773 - $791,478•Onsite

About The Position

As NFM’s Network Voice Engineer I, you will be responsible for ensuring the stability, integrity, and efficient operation of in-house voice and network infrastructure that support core organizational functions. This is achieved through the installation, configuration and maintenance of Voice over IP systems and platforms (e.g., voice, data, wireless, etc.). This position requires the candidate to reside in NE, IA, KS, MO, or TX. Final candidates will be required to come on-site prior to receiving an offer or on their first day of employment.

Requirements

Bachelor’s Degree in IT related field or equivalent experience
2+ years of experience in general IT tech role, including Help Desk, Endpoint Support, or Web Support required
Knowledge of current software protocols, and Internet standards, including TCP/IP, SIP, DNS, NAT, FTP, Network, and Security Protocols, etc.
Knowledge of installing, configuring, and maintaining all manners of server hardware, end user devices and associated network equipment
Competence with testing, flowchart, and data mapping tools and procedures, including Microsoft Visio
Valid driver’s license and acceptable driving record
Ability to obtain additional certifications required by management
Ability to work nights, weekends, early morning hours based on business needs
Excellent oral and written communication skills
Strong organizational skills and ability to multi-task
Applicants must be currently authorized to work in the USA on a full-time basis. NFM will not sponsor applicants for work visas for this position
Pre-employment screening includes, but isn’t limited to, criminal background check

Nice To Haves

2+ years of experience in VoIP, network, or systems administration or engineering preferred
CompTIA Network + or Current Cisco Certified Network Associate (CCNA) strongly desired
Working knowledge of network and PC operating systems, including Microsoft Windows Servers, AIX, UNIX or Linux a plus
Knowledge of VoIP implementation and support in Cisco Unified Communication, PCCE, WebEx Calling and Contact Center

Responsibilities

Ensure voice platform stability through Installation, setup, and configuring complex physical and virtual machines, routers, and security appliances for access to vital business applications
Investigate system problems and outages, scheduling upgrades and collaborating with Infrastructure technical leads and subject matter experts to maximize voice platform performance
Maximize voice platform performance by monitoring voice metrics, user experience, and peripheral system uptime; provide proactive support to identify and remediate platform issues prior to impacting user experience
Report voice platform operational status to leadership by gathering and prioritizing information
Uphold and enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
401(k) and company match after one year
Berkshire Stock as an investment option