Network Voice Deployment Engineer

CACI International • Aberdeen Proving Ground, MD

2d • Onsite

About The Position

The Network Voice Deployment Engineer supports a US Army client by designing, engineering, integrating, and sustaining Unified Communications (UC) architectures for command-and-control systems. The role covers voice, video teleconferencing, chat, messaging, presence, conferencing, collaboration platforms, and associated endpoint services. It is performed on-site at Aberdeen Proving Ground, Maryland, five days per week, with up to 25% local travel.

Requirements

• US citizenship.
• DoW Secret clearance.
• Master's degree in Engineering, Computer Science, or a related field.
• Ten years of experience supporting Department of War programs.

Nice To Haves

• A bachelor's degree in Engineering, Computer Science, or a related field and 13 years of experience supporting Department of War programs may substitute for the master's degree; alternatively, no degree and 19 years of such experience.
• Experience with unified communications, VoIP, SIP, call-control, conferencing, messaging, collaboration, and endpoint technologies.
• Knowledge of network engineering concepts, including routing, switching, QoS, bandwidth management, network security, and troubleshooting methodologies.
• Knowledge of voice and video performance factors, including latency, jitter, packet loss, codecs, bandwidth requirements, and media-stream troubleshooting.
• Knowledge of enterprise identity, authentication, directory, and access-management services.
• Knowledge of cybersecurity principles, secure system configuration, vulnerability management, logging, auditing, and change control.

Responsibilities

• Design, engineer, integrate, and sustain UC architectures and associated endpoint services.
• Develop technical architectures, implementation plans, interface requirements, configuration baselines, and lifecycle road maps for UC capabilities.
• Ensure UC solutions are scalable, resilient, interoperable, and compatible with existing network and communications environments.
• Configure, maintain, and troubleshoot VoIP, SIP, call-control, session border controller, conferencing, and collaboration systems.
• Integrate UC services with LANs, WANs, RF networks, cloud or hybrid environments, directory services, and identity-management platforms.
• Coordinate software and license installation, upgrades, patches, and migrations.
• Diagnose and resolve complex incidents involving voice, video, network connectivity, endpoint configuration, authentication, interoperability, and service performance.
• Develop operational procedures, troubleshooting guides, escalation criteria, and continuity-of-operations procedures.
• Conduct root-cause analysis after significant service disruptions and recommend corrective actions.
• Support interoperability among voice, video, chat, and collaboration services across organizational boundaries and partner environments.
• Evaluate emerging communications technologies and recommend enhancements to reliability, usability, security, and mission effectiveness.
• Participate in technical working groups, architecture and design reviews, and capability planning.
• Advise customers, program managers, technical staff, and leadership on UC capabilities, limitations, risks, lifecycle considerations, and recommended actions.
• Translate operational communication needs into technical requirements, system designs, and implementation priorities.
• Coordinate with vendors, service providers, network engineers, cybersecurity personnel, and other stakeholders to resolve issues and deliver capabilities.
• Develop and maintain network diagrams, architecture documents, standard operating procedures, configuration records, test plans, continuity plans, technical recommendations, and status updates.

Benefits

• Flexible time off.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior